Returns
14-day unopened returns.
Items must be unused, unopened, and in original packaging.
Eligible returns
Contact us within 14 days of delivery for unopened physical products.
Excluded returns
Opened, used, damaged-after-delivery, or hygiene-sensitive items may be declined.
Setup responsibility
Shade, anchors, tents, and mats must be secured by the user. Weather or setup misuse is not a product defect.